Privacy Policy

Who we are

Willand & Maester Home Service ("we", "us") is a residential and commercial cleaning company based in Wilmington, Massachusetts, serving Greater Boston, the North Shore and the Merrimack Valley. This policy explains what information we collect when you contact us or request a quote, and how we use it.

Information we collect

We only collect information you choose to give us, through our website, social media, ads, text messages, email or phone calls. This may include:

• Your name, phone number and email address
• Your address or ZIP code, so we know where the cleaning will be
• Details about your home or office and the service you want (type of cleaning, size, how often, preferred dates)
• Messages and photos you send us, and photos we take of the areas we clean to show you the result

When you fill out a form on Facebook or Instagram, Meta shares the answers you submit with us. Meta's own use of your information is covered by Meta's Privacy Policy.

How we use your information

• To reply to you and send you a quote
• To schedule, confirm and carry out your cleaning
• To send you photos of the finished work and follow up on your satisfaction
• To keep basic records of the services we provide

Text messages and calls

If you give us your phone number, we may call or text you about your quote and your appointments. Message and data rates may apply. You can ask us to stop texting you at any time by replying STOP or telling us directly.

Sharing your information

We do not sell or rent your personal information. We only share it with the tools we use to run the business, such as our phone and messaging provider, email and scheduling tools, and only as needed to serve you. We may also disclose information if required by law.

How long we keep it

We keep your information for as long as we need it to provide our services and keep reasonable business records. If you are no longer a customer, you can ask us to delete it.

Your choices

You can ask us at any time to see, correct or delete the information we have about you, or to stop contacting you.

Children

Our services are for adults. We do not knowingly collect information from anyone under 18.

Changes to this policy

If we update this policy, we will post the new version on this page with a new "last updated" date.